Shipping policy
Print and frame delivery
Prints are sold unframed. Prints and empty frames are sold separately and ship in separate parcels. Choose the same labeled size for both. Place the print in its frame when both arrive.
Delivery area
Print and frame delivery is currently available to the contiguous United States and Washington, DC. Alaska, Hawaii, US territories, military addresses, and international destinations are not included in this print and frame delivery area.
Standard shipping rates
- Prints: $4.90 USD per order.
- Frames: $8.50 USD per order.
- Orders containing both prints and frames: $13.40 USD combined Standard shipping.
These rates apply to print and frame orders in the delivery area above. Checkout shows the available shipping options and any applicable taxes before payment.
Production and tracking
Prints are made to order and need production time before shipping. Print and frame production and delivery times can vary. When tracking is available, it is included in your shipping confirmation. Prints and frames can have separate tracking details and may arrive on different days.
Original artwork delivery
Original artwork orders are typically processed within 3–7 business days after payment is confirmed. Additional time may be needed for careful packing, handling, or shipping preparation. Shipping costs and delivery arrangements depend on the artwork’s size, destination, and packaging needs and are confirmed before purchase.
Original paintings can be purchased directly through checkout for delivery within the supported United States delivery area and to Canada, the United Kingdom, France, Germany, Australia and New Zealand. Checkout displays the available shipping charge before payment. Large paintings use fixed delivery charges based on destination; other paintings use the available checkout shipping rates.
For deliveries to Canada, the United Kingdom, France, Germany, Australia and New Zealand, import duties, taxes and customs clearance fees are not included in the order total. Customers may need to pay these charges before delivery. This does not expand the print and frame delivery area listed above.
Addresses and delivery issues
Incorrect addresses, refused delivery, or unclaimed parcels
Please provide a complete and accurate shipping address. If an order cannot be delivered because of the address provided, refusal of delivery, or failure to collect a parcel, additional shipping costs may apply. Contact the gallery before placing another order so the available options and any additional cost can be confirmed.
Delayed or missing parcels
Delivery estimates can change because of carrier delays, weather, customs, holidays, or other circumstances. If an order appears delayed or missing, check its tracking details and email art@adivinogallery.com with your order number. For print and frame orders, check both parcels because they may arrive separately.
Tracking says delivered, but the parcel is missing
Check the delivery location, delivery notes, and anyone who may have accepted the parcel, then contact the carrier and the gallery. We will review the tracking and available options. We cannot guarantee a refund or free replacement for a parcel marked as delivered.
For damaged, defective, incorrect, or missing items, follow the instructions in our Refund policy. The gallery remains your contact for order support.