Refund policy

Final sale

All sales are final. Adivino Gallery does not accept refunds, returns, exchanges, or cancellations for a change of mind, buyer’s remorse, an incorrect size or finish selected when ordering, or personal preference after delivery.

This policy applies to original artworks, fine art prints, and empty picture frames. Please review the photos, description, dimensions, and framing details before placing your order. Normal differences in how colors appear on screens do not qualify as a preference return. If you believe there is a production defect, contact us using the order-issue process below.

Damaged, defective, incorrect, or missing items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, email art@adivinogallery.com as soon as possible with your order number and a description of the issue.

For a damaged or incorrect item, include clear photos of the item, packaging, and shipping label. Keep the packaging while the issue is reviewed. For a missing item, tell us which item and quantity are missing; prints and frames may arrive in separate parcels.

We will review the issue and confirm the next steps with you. Any replacement or refund requires review and approval. Final-sale status does not prevent you from reporting an order problem.

Do not send an item back unless the gallery has provided return instructions.

Order corrections

Please check your order and shipping address carefully before checkout. If you notice an error after ordering, email the gallery immediately with your order number and the correction needed. Changes are not guaranteed once an order has been placed, especially after production or shipping has begun.

Questions before ordering

If you need help choosing a size or understanding a product, email art@adivinogallery.com before purchasing. For delivery areas, rates, and tracking, see our Shipping policy.